Eclipse Direct is a direct-to-fan music platform where you stream and support independent artists. If you have a question or need help with your account, a purchase, or playback, this page tells you how to reach us and where to find answers.
Email: [email protected]
We read every message and aim to respond within 2 business days. To help us assist you faster, include the email address on your account and a short description of the issue (and a screenshot if it's a visual problem).
Sign in with the email and password you used to register. If you can't sign in, email us at the address above and we'll help you recover access. You can delete your account at any time — see Delete Your Account.
When you buy a release or unlock access, the content appears in My Library. If a purchase doesn't unlock right away, fully close and reopen the app, or pull to refresh. Still stuck? Email us with the artist and release name and we'll sort it out.
If something won't play or download, check your internet connection and that the app is up to date. Downloads of content you've purchased are available from the release for offline listening.
If you believe a charge was made in error or you have a problem with a purchase, email us with the details and we'll review it.
Questions about uploads, sales, or payouts? Email us and include your artist/profile name.