Eclipse Direct (“Eclipse Direct,” “we,” “us,” or “our”) is a direct-to-fan music platform where artists share music, videos, and merchandise and fans discover, follow, and purchase directly from them. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to the Eclipse Direct mobile app and the website at eclipsedirect.app (together, the “Service”).
The short version. We collect the information you give us to run your account and the Service — your name and email, the content you create, and your purchases. We do not sell your personal information, and we do not use third-party advertising or cross-app tracking. You can delete your account and associated data at any time from within the app.
We do not use third-party analytics, advertising, or tracking SDKs, and we do not track you across other companies’ apps or websites.
The app asks for the following permissions only when you use a feature that needs them. You can change these at any time in your device settings.
We use the information we collect to provide and improve the Service, including to:
We do not sell your personal information. We share information only as described below:
Your public profile and the content you choose to publish (such as posts, music, videos, and comments) are visible to other users of the Service. When you purchase from an artist, the information needed to fulfill and account for that order may be made available to that artist.
We share information with trusted companies that perform services on our behalf and are permitted to use it only to provide those services:
| Provider | Purpose |
|---|---|
| Stripe | Payment processing and artist payouts |
| Printful | Print-on-demand merchandise production and shipping |
| Supabase | Account authentication, database, file storage, and backend services |
| Cloudflare | Website hosting, content delivery, and media storage |
| Anthropic | Powering AI Chat — messages you send to an artist’s AI chat are processed by Anthropic (Claude) to generate replies |
| AI avatar provider | Powering the AI Talking Avatar — the profile photo and script you submit are processed to generate a talking-avatar video |
For example, when you order physical merchandise, your shipping address is shared with Printful so your order can be produced and delivered.
Some optional features use third-party AI providers. When you use AI Chat, the messages you send are transmitted to Anthropic (Claude) to generate replies. When you create an AI Talking Avatar, your profile photo and the script you enter are transmitted to our AI avatar provider to generate the video. We send only the data needed for the feature, it is not used to identify you, and we do not sell it. The first time you use an AI feature, the app asks for your permission before any data is sent, and you can decline.
We may disclose information if required to do so by law or in the good-faith belief that such action is necessary to comply with a legal obligation, protect our rights or the safety of others, or investigate fraud or abuse.
If Eclipse Direct is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.
We keep your information for as long as your account is active or as needed to provide the Service. We also retain certain information as required to comply with our legal obligations, resolve disputes, and enforce our agreements (for example, transaction records needed for tax and accounting). When you delete your account, we delete or de-identify your personal information, except where we are required to keep it.
Depending on where you live, you may have additional rights — such as the right to access, correct, delete, or port your personal information, or to object to or restrict certain processing. To make a request, contact us at the email below. We will not discriminate against you for exercising these rights.
We use industry-standard safeguards to protect your information, including encryption in transit and access controls. Payment card data is handled directly by Stripe, a PCI-DSS Level 1 certified provider. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to address vulnerabilities promptly.
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
We operate the Service from, and store information using providers located in, the United States and other countries. By using the Service, you understand that your information may be processed in countries that may have data-protection laws different from those in your country.
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after an update means you accept the revised policy.
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Eclipse Direct
Email: [email protected]