Eclipse Play

Support

Help with importing, downloads and playback. Still stuck? Email [email protected] and include your iPhone model and iOS version.

Importing music

How do I add songs?

Tap Import Music in your Library, then choose songs in the Files app: On My iPhone, iCloud Drive, Downloads, or anywhere else Files can see. Tap Select in the picker to choose several at once. You can also open an audio file from Safari, Mail or AirDrop and choose Open in Eclipse Play.

Which formats work?

MP3, AAC / M4A, ALAC, WAV, AIFF and FLAC.

Why was a song skipped?

Eclipse Play skips songs that are already in your library. If a file is damaged or uses an unsupported codec, the import screen tells you which one.

Eclipse Direct purchases

How do I get music I bought on Eclipse Direct?

In Settings, tap Sign in with Eclipse Direct account and use the same email and password. Open My Purchases to download a song, a release, or everything with Download All.

Can new purchases download automatically?

Yes. Turn on Download new purchases automatically in Settings. It covers purchases made after you turn it on, and waits for Wi-Fi unless you also allow cellular data.

Some songs show a lock.

Subscriber-only drops and exclusive tracks stream in Eclipse Direct while you're subscribed, but can't be downloaded.

I don't have an account.

Accounts are created in the Eclipse Direct app. On the sign-in screen, tap Create an Account or Get Eclipse Direct.

I use the Eclipse Direct app too.

When you tap Download in Eclipse Direct on the same iPhone, the song goes straight into Eclipse Play. You can turn this off with Import from the Eclipse Direct app in Settings.

Your library

Can I fix song names, artists or artwork?

Yes. Long-press a song (or tap ••• ) and choose Edit Info to change the title, artist, featured artists, album, track number or artwork. Album pages have Edit to fix a whole album at once, and artist pages let you rename an artist or choose a photo.

Can I add a cover to a playlist?

Open the playlist, tap ••• and choose Choose Cover Photo.

How much space is my music using?

Settings shows your library's size and the space left on your iPhone.

Playback

Music keeps playing in the background, with the silent switch on, and from the Lock Screen and Control Center. Use the AirPlay button in Now Playing to play on speakers and TVs.

Privacy

Your music stays on your iPhone and there's no tracking. Read the Privacy Policy.